Subject: (fwd) Re: Support Joke - _____________________________________________________ SYSTEM PROBLEM REPORT This is a form to make the reporting of problems consistent and allow records of problems to be kept. 1. Your Name: __________________________ 2. Your Login Name: ____________________ 2. Your Password: ______________________ 3. The date? __/__/__ 4. The date the problem first occurred if different? __/__/__ 5. Problem severity: Minor ___ Minor ___ Minor ___ Minor ___ 6. Which machine? 7. What appears to be at fault? Communications ___ Disk ___ Base Unit ___ Network ___ Keyboard ___ Screen ___ Mouse ___ Everything ___ Don't Know ___ 7.1 Is it plugged in? Yes___ No ___ 7.2 Is it switched on? Yes___ No ___ 7.3 Has it been stolen? Yes___ No ___ 7.4 Have you tried to fix it yourself? Yes___ No ___ 7.4.1 Have you made it worse? Yes___ No ___ 7.5 Have you read the manual? Yes___ No ___ 7.5.1 Are you sure you've read the manual? Yes___ No ___ 7.5.2 Are you absolutely certain you've read the manual? Yes___ No ___ 7.6 Did you understand it? Yes___ No ___ 7.6.1 If 'Yes", then why can't you fix it yourself? ______________________________________________________ 7.7 Is the equipment unexpectedly noisy? Yes___ No ___ 7.7.1 If 'Yes", what sort of noise? Grinding __ Rattling __ Whirring __ High Pitched Whine __ Sound of disk head scouring disk ___ Strange, out of tune whistling or humming ___ 7.8 Is there a smell of burning? Yes___ No ___ 7.8.1 If "Yes", is the equipment on fire? Yes___ No ___ 7.9 Is the fault repeatable? Yes___ No ___ 7.10 What were you doing (with the equipment) at the time the fault occurred? ______________________________________________________ ______________________________________________________ 7.10.1 If 'Nothing', explain why you were logged in. ______________________________________________________ 7.12 Do you have any independent witnesses of the problem? Yes___ No ___ 7.13 Describe the problem ______________________________________________________ 7.14 Now, describe the problem accurately ______________________________________________________ 7.15 Speculate wildly about the cause of the problem ______________________________________________________ ______________________________________________________ 7.16 Can't you do something else, rather than bothering me? Yes___ No __